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Entegre Hizmet Yönetimi

PROGRAMIN AMACI:
Program; alışveriş merkezleri, oteller ve fabrikalar gibi entegre hizmet ihtiyacı içinde olan işletmelere teknik, idari ve yönetsel açıdan bilgi ve beceri donanımlı kişiler yetiştirmeyi ve aynı zamanda sözü edilen işletme çalışanlarını entegre hizmet yönetimi kapsamında ve vizyonunda eğitmeyi amaçlamaktadır. Teorik ve uygulamalı olarak yürütülen dersler öğretim elemanları ile sektörden uzman kişiler tarafından verilmektedir.
Program toplam 120 saatten oluşmaktadır.

  • Finansal Yönetim ve Maliyet Muhasebesi
  • Tesislerde İletişim Sistemleri, Tesis Yönetiminin Yasal Çerçevesi
  • Bakım, Onarım ve Bina Yönetimi, Proje Geliştirme ve Planlama
  • İnsan Kaynakları Yönetimi ve Operasyonel Yönetim
  • Kriz Yönetimi, Hizmet Yönetimi ve Müşteri İlişkileri

 

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